Further Education and Training Certificate: Information Technology: Technical Support
SAQA CODE: 50060
WHY THIS COURSE
The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.
Qualification Entry Requirements
Grade 12
Communication/Language
Mathematics
Computer Literacy
Prospective students are encouraged to further confirm the above entry requirements with the College Head before ruling themselves not compliant. Experimental learning may also be considered.
Career Path
Operations Assistant
Project Manager for telecommunications
Senior IT support Analyst
Onsite user support
Senior technical support engineer
Stock Controller
On completion of this qualification students will be able to:
1. Communicate effectively with fellow IT staff & users of information systems.
2. Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
3. Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
4. Demonstrate an understanding of Computer Technology Principles.
5. Select and use materials and equipment safely for technological purposes.
6. Work effectively as a team member within a support team.
7. Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
8. Hardware and Infrastructure Support for Personal Computers.
9. Hardware and Infrastructure Support for Office Products.
10. Data Communications and Network Support.
THINK EMPLOYMENT!
