This qualification is designed to strengthen and position the South African Contact Centre
industry as a service provider of choice within the highly competitive international market.
The qualification was developed with active participation from the Contact Centre
Management Group (CCMG), the nationally recognised professional association representing
Contact Centre Managers and Supervisors in South Africa. As industry experts, CCMG ensures
that this qualification aligns with real-world operational demands and global best practices
across the contact centre environment.
Graduates are equipped with strategic, operational, and people-management skills required to
manage high-performing, customer-focused contact centres across multiple industries.
