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The purpose of this qualification is to equip a learner with knowledge and skills to operate as a
Retail Supervisor. A Retail Supervisor oversees daily operations in a retail setting, managing staff,
ensuring excellent customer service, and optimizing store performance. Responsibilities include
hiring and training employees, monitoring inventory levels, and implementing sales strategies.
1. Supervise staff operating in a wholesale or retail operation.
2. Supervise the implementation and maintenance of retail or wholesale operations.
3. Analyse causes of customer complaints and resolve these complaints in a manner that
promotes customer satisfaction and loyalty
1. Grade 12
2. English
3. Mathematical Literacy
4. Student ID / Passport
5. Parent/Guardian ID/Passport
6. Proof of Residence
1. Store Manager
2. Visual Merchandiser
3. General Manager
4. Operations Manager
